To reduce the risk of infection with the coronavirus COVID-19, ADEM continues to offer most of its services by telephone or e-mail.
In urgent cases, a personal appointment can be made upon prior arrangement by e-mail (firstname.lastname@example.org) or phone (Contact Center : 247-88888).
Luxembourg residents who want to register with ADEM are kindly requested to fill in the online form available on the ADEM website (www.adem.lu). On the basis of the data entered, the ADEM checks whether the person is entitled to unemployment benefit. If this is the case, ADEM contacts the persons by telephone in order to prepare the application for unemployment benefit.
Persons who have newly registered with the ADEM will be contacted by an ADEM adviser by telephone to complete the job-seeker registration.
Jobseekers who are already registered with the ADEM and who have been assigned a personal adviser will not be contacted for the time being. If necessary, they can contact their adviser by telephone or e-mail.
Persons not residing in Luxembourg should contact ADEM by phone at: +352 247 88888
From 3 June 2020, the intermediate follow-up of jobseekers will be resumed. Jobseekers will receive, by post or e-mail, a formal invitation for a telephone interview. They must be ready to answer the telephone call during the time mentioned in the invitation.
From 15 July 2020, ADEM will again carry out a limited number of specific face-to-face procedures:
- Appointments on invitation (convocation)
- Mandatory presence (after return from holiday/illness/short-term interruption) and request for holiday
- Emergencies (after prior arrangement by e-mail or telephone)
To apply for other financial aid, please use the application forms on ADEM's website.
If you need special certificates or have further questions, please contact the ADEM Contact Center:
- 247 88888 (jobseekers)
- 247 88000 (employer)
- or by e-mail email@example.com