Questions / Answers
I have received an invitation for a consultation appointment with my ADEM counsellor.. What do I have to do?
As of 15 July 2020, the personal meetings with the ADEM counsellors will be taken up again. Please come to the ADEM at the date indicated in the invitation.
In view of the current pandemic, for your own safety and the safety of others, we kindly ask you to follow the rules of conduct below.
- When entering the ADEM, it is mandatory to wear a mask. Please disinfect your hands at the entrance.
- Come exactly at the agreed time
- In case you are early, please wait outside.
- Come alone if possible
- If this is not possible, only one additional person may accompany you.
- Please understand that our staff will not greet you with a handshake due to the required distance rules.
Do I have to report to the ADEM in person for a follow-up meeting?
No. From 3 June 2020, the intermediate follow-up of jobseekers will be resumed. Jobseekers will receive, by post or e-mail, a formal invitation for a telephone interview. They must be ready to answer the telephone call during the time mentioned in the invitation.
I should take part in a training course organised by the ADEM. Is it taking place?
Training courses organised by the ADEM for registered jobseekers will not take place at the moment. This applies to all ongoing training courses and training courses planned for the next two weeks.
I have to register as a jobseeker. How do I proceed?
You can now register as a jobseeker online via MyGuichet.lu at any time. Online registration is simple, practical and fast.
Otherwise, you can also register by phone and send the necessary documents to ADEM.
I must apply for unemployment benefit. How do I proceed?
The information from the online form will be used to check whether they are entitled to unemployment benefit. ADEM staff will contact eligible jobseekers by telephone in order to prepare the application for unemployment benefit.
It is not necessary to be present in person at the ADEM to register as a jobseeker or apply for unemployment benefit.
If you have any questions about unemployment benefits, please call ADEM’s Contact Centre (247-88 888).
I cannot attend job interviews arranged by the ADEM. What should I do?
Get in touch with ADEM’s Contact Center (247- 88 888) immediately by telephone or e-mail (email@example.com). You can also inform your personal ADEM councellor by phone or e-mail about your personal situation.
I have applied for a holiday and have informed my personal ADEM counsellor. I am abroad and cannot return to Luxembourg in time due to the restrictions of the travel conditions. Should I fear sanctions or loss of unemployment benefit?
No. This is a case of force majeure and you are not responsible for the situation. Please inform the ADEM Contact Centre immediately by phone (247- 88 888) or by e-mail (firstname.lastname@example.org) about your personal situation. It is important, however, that you have applied for your holiday with the ADEM in advance.
I have to apply for the status of a disabled worker. How do I proceed?
Please contact the ADEM Contact Centre by telephone (tel. 247-88 888) You will be forwarded to the responsible colleagues for telephone consultation.
I have to apply for a wage compensation ("indemnité compensatoire") or a professional waiting allowance ("indemnité professionnelle d'attente") What must I do?
Call the ADEM Contact Center (247-88 888) or send your questions by e-mail to
- email@example.com (wage compensation) or
- firstname.lastname@example.org (professional waiting allowance).
You will find the application forms on the ADEM's website under the heading Forms / Jobseekers (https://adem.public.lu/de/formulaires/demandeurs-emploi/Recl_pro.html)
My company must apply for short-time work. Where can I find information?
Please click here for further information about short-time work.
In urgent matters please call ADEM's Contact Center: 247 88 000
I am a cross border commuter and have lost my job because of COVID-19. What do I have to do?
If you have lost your job in Luxembourg you can, under certain conditions, receive unemployment benefit from the country where you live.
To apply for unemployment benefit in your country of residence, you must take the following steps:
- Have your last employer in Luxembourg fill in the form "Certificat de travail - cessation des relations d'emploi";
- Submit the completed form to the ADEM (Financial aid for employers) The ADEM issues a U1 certificate and sends it to the competent authority in your country of residence.
- Register with the competent authority in your country of residence, which is responsible for paying unemployment benefit.
In Germany: Agentur für Arbeit
In Belgium: ONEM
In France: Pôle emploi
My unemployment benefit is about to expire. What happens during the COVID-19 crisis?
For all recipients of unemployment benefits whose benefits will expire during the crisis, an extension of unemployment benefits has been decided. Unemployment benefits will continue to be paid until the end of the COVID crisis. This applies to all recipients of unemployment benefit who
- receive unemployment benefit and are not entitled to an extension due to age, the length of time they have contributed to pension insurance or a medically certified inability to work.
- have been granted an extension of their unemployment benefit.
I have just registered as a job seeker with ADEM. Is there a deadline for signing the collaboration agreement with ADEM?
The proposal for the individualised collaboration agreement will be made at the latest before the end of the 6th month of the restart of physical appointments with ADEM.
I am a compensated jobseeker preparing to start or take over a business. My exemption from the obligation to accept any suitable employment is coming to an end shortly. What do I have to do?
The exemption in case of a project to create or take over a company is postponed until the end of the crisis and is no longer limited to 6 months.
What happens to my entitlements of unemployment benefits during the COVID-19 crisis?
Due to the extraordinary situation on the labour market triggered by the COVID-19 health crisis, jobseekers registered with ADEM may currently face difficulties in finding a new job.
For this reason, the entitlement to unemployment benefit is extended for the duration of the crisis. This applies both to the duration of the regular employment benefit and to any extension period.
The period of entitlement to unemployment benefit, which is normally granted for a maximum of 12 months (maximum 24 months in the case of an extension), is therefore extended by a period corresponding to the duration of the crisis.
I've been infected with the COVID-19 virus. When can I go back to work?
The Department of Health has defined a 14-day isolation period for people with Covid 19 who do not have symptoms that require hospitalisation.
After this 14-day period, the person is considered cured and can return to work provided they were asymptomatic for the previous 48 hours.
If symptoms are still present on day 14, the doctor will extend the suspension for a further 7 days. For more information: https://www.stm.lu/news/reprise-de-travail-apres-une-infection-covid-19/
I am an employee in professional deployment under an employment contract entitled to a compensatory allowance (indemnité compensatoire). My employer has decided to pay me a bonus while I contribute during the crisis to the well functioning of the company. Is the amount of this compensatory allowance reduced if my employer grants me a bonus or gratuity?
In the current situation, companies in sectors that are not covered by the ban on commercial or craft activities or that carry out activities that are essential for the maintenance of the vital interests of the population and the country have decided to pay bonuses or gratuities to their employees who ensure the proper functioning, maintenance or supply of theirall activities.
Under the provisions currently in force, the gratuities, supplements and accessories paid to employees are taken into account in the calculation of the new monthly contributory income for pension insurance, which has the effect of reducing the amount of the compensatory allowance.
However, the Grand-Ducal Regulation of 8 April 2020 allows for a derogation during the period of the state of crisis declared by the Luxembourg Government. Accordingly, bonus payments are not to take into account for the calculation of the new monthly income subject to pension insurance contributions, thus allowing persons in professional deployment to receive these amounts as a full supplement.