Submitting a complaint to ADEM

• Have you used ADEM’s services?
• Were you dissatisfied with the assistance provided?

We value your feedback—let us know how we can improve our services.

Who can submit a complaint?

• Any individual or organisation that has used ADEM’s services.

What issues can be reported?

• Any matter related to ADEM’s responsibilities as defined by the Labour Code.
• The quality of service provided by ADEM staff.

How to Submit a Complaint?

• By Mail: Agence pour le développement de l’emploi
  19, rue de Bitbourg | L-1273 Luxembourg-Hamm
  Mailing Address: P.O. Box 2208 | L-1022 Luxembourg
• By Email: reclamations@adem.etat.lu
• Please ensure you include your identification details.

Good to Know: Complaints can be submitted in Luxembourgish, French, German, or English.

ADEM carefully reviews all complaints and takes appropriate action where necessary.