- Have you used ADEM’s services?
- Were you dissatisfied with the assistance provided?
We value your feedback—let us know how we can improve our services.
Who can submit a complaint?
- Any individual or organisation that has used ADEM’s services.
What issues can be reported?
- Any matter related to ADEM’s responsibilities as defined by the Labour Code.
- The quality of service provided by ADEM staff.
How to Submit a Complaint?
- By Mail: ADEM | 19, rue de Bitbourg | L-1273 Luxembourg-Hamm or P.O. Box 2208 | L-1022 Luxembourg
- By Email: reclamations@adem.etat.lu
- Please ensure you include your identification details.
Good to Know: Complaints can be submitted in Luxembourgish, French, German, or English.
ADEM carefully reviews all complaints and takes appropriate action where necessary.
Important: Filing a complaint does not replace the formal appeal process as outlined in applicable legal regulations.